Road Machinery LLC

Heavy Equipment Service Coordinator

Road Machinery LLC
Category Administrator Type Full-time
Location Tucson, Arizona View Website View website
Pay Rate Based on Experience
Category Administrator
Type Full-time
Location Tucson, Arizona
View Website View website


Opportunity Start Here. Road Machinery is a Heavy Equipment Service Coordinator. We offer a vibrant, family-friendly culture, as well as generous benefits. Apply today.

Description in detail:

  • Provides reports, research and documentation to management and customers.
  • Provide general clerical duties for Service Manager and Department.
  • Maintain work orders to keep WIP on target.
  • Possesses organizational, communication and problem-solving skills.
  • Responsible for updating and billing client premium statements.
  • Provide customer service with clients and carrier representatives.
  • Opens, updates and closes work orders timely and accurately.
  • Analyze enrollments to determine proper eligibility according to the client’s eligibility rules.
  • Balances monthly billing statements for existing clients after changes are entered into billing system and make adjustments as necessary to the statements.
  • Ensures performance guarantees specific to client are met daily.
  • Process Service Technician time cards and enters into current system.
  • Performs miscellaneous payroll related functions related to the billing of labor.
  • Contacts customers to secure Purchase Order numbers while performing invoicing and RML coding.
  • Maintains documents and performs accident reporting.
  • Schedules and administers OEM product update campaigns and programs.
  • Files and maintains Service Department files.
  • Gathers information and assists in the initial processing of Warranty Claims.
  • Work in Process (WIP) management.
  • Warranty claims processed within 30 days of labor performed.