Heavy Equipment Service Coordinator

Description

Opportunity Start Here. Road Machinery is a Heavy Equipment Service Coordinator. We offer a vibrant, family-friendly culture, as well as generous benefits. Apply today.

Description in detail:

• Provides reports, research and documentation to management and customers.
• Provide general clerical duties for Service Manager and Department.
• Maintain work orders to keep WIP on target.
• Possesses organizational, communication and problem-solving skills.
• Responsible for updating and billing client premium statements.
• Provide customer service with clients and carrier representatives.
• Opens, updates and closes work orders timely and accurately.
• Analyze enrollments to determine proper eligibility according to the client’s eligibility rules.
• Balances monthly billing statements for existing clients after changes are entered into billing system and make adjustments as necessary to the statements.
• Ensures performance guarantees specific to client are met daily.
• Process Service Technician time cards and enters into current system.
• Performs miscellaneous payroll related functions related to the billing of labor.
• Contacts customers to secure Purchase Order numbers while performing invoicing and RML coding.
• Maintains documents and performs accident reporting.
• Schedules and administers OEM product update campaigns and programs.
• Files and maintains Service Department files.
• Gathers information and assists in the initial processing of Warranty Claims.
• Work in Process (WIP) management.
• Warranty claims processed within 30 days of labor performed.